Submit Ticket Remote Support Blog Contact Us
We do IT differently.

We do IT differently.

Call 844.750.4170 for more information.

Menu

Category Archives

Home > About Us > Blog > Small Business Tips
From Steel City to Smart City
August 2, 2018

From Steel City to Smart City

The city of Pittsburgh has undergone many transformations throughout its history. From being a steel industry titan to becoming a cultural center for food and the arts, Pittsburgh has always managed to successfully reinvent itself by remaining relevant in modern culture. Now, it seems another transformation has already begun. Over the last few years, Pittsburgh […]

Read More »
Friday the 13th Flashback: Jerusalem
July 13, 2018

Friday the 13th Flashback: Jerusalem

It’s Friday the 13th and most people think of today as a day full of silly superstitions, but for computer users in the 1980’s and 90’s, Friday the 13th was a day to truly be afraid. The Beast Itself In 1987, a virus called “Friday the 13th” (aka Jerusalem) was created to activate and reactivate […]

Read More »
Incident Management: What Is It & Why Does It Matter?
May 23, 2018

Incident Management: What Is It & Why Does It Matter?

Incident Management is the process of thoroughly recording an event to quicken the problem-solving time in future instances of that event, ensure customer satisfaction, and to overall increase productivity. In most cases, such as ours, Incident Management is used in Information Technology environment to get, and keep, a handle on IT service management problems. However, […]

Read More »
A Beginner’s Guide to the WordPress Dashboard
April 30, 2018

A Beginner’s Guide to the WordPress Dashboard

Our design and development team here at Sierra are developing more and more WordPress websites for our clients. WordPress websites account for more than a quarter of all sites today. This CMS is free to install, deploy, and upgrade and has tons of flexibility for customization. However, quite possibly one of WordPress’ most popular features […]

Read More »
Benefits of Virtualization for Your Business
April 10, 2018

Benefits of Virtualization for Your Business

In our last blog, we talked about “the cloud” and jobs you can get with its growing popularity, but now we’re focusing on “virtualization.” Okay, so what’s the difference? Many people confuse virtualization with cloud computing. Although these technologies overlap and have some similar benefits, the main difference is that virtualization is software that manipulates […]

Read More »
5 Jobs You Can Get “In The Cloud”
March 9, 2018

5 Jobs You Can Get “In The Cloud”

Forbes posted an article detailing that cloud computing is projected to increase from $67B in 2015 to $162B in 2020. With an increase in sales and revenue comes an increasing need for qualified professionals to take on the task of designing, managing, developing, testing, and selling these new virtualization platforms. Below are 5 examples of […]

Read More »
6 Steps to Successful Disaster Recovery
February 19, 2018

6 Steps to Successful Disaster Recovery

When it comes to data backup and disaster recovery (BDR), being prepared for potential disasters is key to keeping your business running. It’s not only important to have a disaster recovery solution you trust, but to make sure you test it beforehand to stay one step ahead.   Prior to the disaster occurring (and unfortunately, […]

Read More »
New Year, New IT
January 2, 2018

New Year, New IT

You’ve heard the cliché New Year’s resolutions: hit the gym, cut out sugar, stop smoking, save money, and so on. They’re all great resolutions – if you can stick to them. In 2018, you may want to consider straying from the resolution norm and instead vowing to focus more on your personal and business technology. […]

Read More »
Don’t Become A Victim Of A KRACK Attack
October 17, 2017

Don’t Become A Victim Of A KRACK Attack

Recently, a researcher at the University of Leuven, Mathy Vanhoef, discovered vulnerabilities with WPA2 (Wi-Fi Protected Access 2 – the most widely used Wi-Fi protocol). These vulnerabilities, according to Vanhoef, give attackers access to sensitive information (passwords, messages, photos, etc.), as well as the capability to inject malicious data into your devices. These attackers start […]

Read More »
Maintenance Window Basics
October 4, 2016

Maintenance Window Basics

In information technology, everything revolves around uptime. Uptime is the percentage of time that systems run without interruption. High availability (HA, meaning all services are available), is essential for the majority of businesses’ core functions. This study by Emerson Network Power and Ponemon Institute suggests that the average cost of a single minute of data […]

Read More »
Prevent Malware: Proactive vs. Reactive
September 28, 2016

Prevent Malware: Proactive vs. Reactive

By now, everyone knows not to click suspect emails, and use passwords like ‘12345’ right? Actually, ‘12345’ is still the most commonly used password, followed directly by ‘password’. Malware prevention efforts seem to be lacking despite the risks, on a large scale. Training is only one, albeit important, part of malware prevention. Prevent Instead of […]

Read More »
Patch Automation
September 7, 2016

Patch Automation

It’s incredible to imagine how many security exploits are avoidable just by patching systems. According to Verizon’s 2016 Data Breach Investigations Report, 85% of successful exploits stem from the top 10 Common Vulnerabilities and Exposures (CVE’s) only. Those are known vulnerabilities with a patch readily available. Patch management is extremely important to avoid security breaches, […]

Read More »
5 Common Technology Issues for Small Business
February 25, 2016

5 Common Technology Issues for Small Business

Let’s face the facts – while technology provides a measurable benefit to business of all sizes, it can be difficult for small business to know how much to budget, and where to invest in technology. With great benefit comes great responsibility, as well. Technology related security has become as important as a business’ physical security. […]

Read More »
National Veterans Small Business Week
November 1, 2015

National Veterans Small Business Week

This week, November 2nd- 7th, is recognized for the second year as National Veterans Small Business Week. It is conducted by the U.S. Small Business Administration, where they host events across the country, to celebrate and support current and future veteran owned businesses. Small businesses are crucial to our nation’s economy. In the US, there […]

Read More »
3 Questions to Ask About Your Business Website
October 9, 2015

3 Questions to Ask About Your Business Website

In today’s technology driven world, every successful business has a website, but is their website successful? When it comes to a website there are three questions to ask yourself: Is my website appealing to my customers? Is my website’s data safe and secure? Is my website device agnostic? You can’t just slap your logo into […]

Read More »
Email Marketing: What and Why?
September 18, 2014

Email Marketing: What and Why?

Email marketing is sending an email to a group of potential or current customers that advertises service offerings, requests business, solicits sales or donations, or just offers a news update. Sending email campaigns can help to build loyalty, trust, and brand awareness. Some of the benefits of email marketing are: 1. It’s marketing with a […]

Read More »
Three Key Benefits of Remote IT Support
September 15, 2014

Three Key Benefits of Remote IT Support

Remote IT support allows a technician to diagnose a problem, troubleshoot possible solutions, and verify an implemented solution has resolved the issue, all via the internet through desktop sharing. Below we’ve outlined the three key benefits that having a remote IT support team will provide for your business. Three key benefits of remote IT support […]

Read More »