Locations & Service Areas
Headquartered in Pittsburgh since 2006. Supporting customers in 38 states and 3 countries.
Where we support clients
Sierra Experts has been a Pittsburgh IT company since 2006, when we started as Sierra w/o Wires. Our office and our team are in Robinson Township, just outside the city, and from there we support customers in 38 states and 3 countries.
On-site work happens around Pittsburgh. Everywhere else, support is remote-first: the same helpdesk, the same 24/7 monitoring and the same people, reached by phone at 412.722.0707 or over secure remote tools. We provide 24/7 support through on-call engineers.
Pittsburgh & Western PA
Our headquarters in Robinson Township, with on-site support across the Pittsburgh area.
New Orleans
Remote-first support for an established group of clients in the New Orleans area.
Oklahoma City & North Texas
Remote-first support for an established group of clients from Oklahoma City down I-35 to Dallas–Fort Worth.
Southern California
Remote-first support for an established group of clients across Southern California.
Nationwide remote IT
Remote helpdesk, monitoring and managed IT for businesses wherever they are.
One team, wherever you are
- 100% in-house supportEvery ticket is handled by our own staff in Pittsburgh. We don’t pass your business to a subcontractor or an offshore call center.
- People actually answer the phonesCall 412.722.0707 and a person on our team picks up.
- 24/7 proactive monitoringOur 24/7 proactive monitoring watches your servers, network and endpoints in every time zone.
- Fixing issues before they become emergenciesAlerts get worked before they turn into outages, so most problems are solved before you notice them.
- One accountable partnerHelpdesk, security, Microsoft 365, phones and backups from one company, with one number to call.
Frequently asked questions
Where is Sierra Experts located?
Our headquarters and our team are at 2 Robinson Plaza, Suite 300, Pittsburgh, PA 15205, in Robinson Township. We don’t have other offices.
Do you support businesses outside Pittsburgh?
Yes. We support customers in 38 states and 3 countries, with established client bases in the New Orleans area, Oklahoma City and North Texas, and Southern California. Outside the Pittsburgh area, support is remote-first.
Do you offer on-site support?
Yes, across Pittsburgh and nearby areas. For clients elsewhere, almost everything is handled remotely, and we’ll be upfront about how any hands-on work would be handled before you sign.
Talk to our team
Tell us where your offices and people are, and we’ll explain exactly how we’d support them.
Talk to an engineer
Tell us what you are working on and a Sierra Experts engineer will get back to you. The first consultation is free.
- Call sales412.722.0707
- Pick a timeBook a meeting with Mark Sokolowski