IT Support for New Orleans Businesses
Remote-first managed IT from our Pittsburgh team, with an established client base in the New Orleans area.
IT support for New Orleans businesses, run from Pittsburgh
New Orleans is one of the places outside Pennsylvania where we have an established client base. We don’t have an office in Louisiana, and we won’t pretend to. Our clients there are supported remote-first by the same in-house team in Pittsburgh that supports everyone else.
For most businesses, that covers nearly everything. Helpdesk tickets, password resets, Microsoft 365, security alerts, new-user setups, patching and monitoring all happen over secure remote tools. Our 24/7 proactive monitoring watches your systems, and when you need a person, you call 412.722.0707 and someone on our team answers.
Ready for hurricane season before it starts
Every year from June through November, New Orleans businesses plan around the chance of a storm. The IT side of that plan matters as much as the plywood: if the office loses power or people evacuate, can everyone still work, and is the data safe?
Backups that live somewhere else
Copies of your data stored off-site and in the cloud, away from the Gulf Coast, with restores tested so you know they work. See backup and disaster recovery.
Work from anywhere, on purpose
Microsoft 365, Teams and secure remote access set up ahead of time, so an evacuation doesn’t mean a scramble for laptops and passwords.
Phones that follow your people
Cloud VoIP lets you reroute the main number to cell phones or another site while the office is closed.
A plan we walk through with you
Before the season, we can walk through what shuts down, what moves to the cloud, who does what, and how systems come back once power returns.
Because our team works from Pittsburgh, a storm on the Gulf Coast doesn’t take your IT support offline with it.
What we handle for New Orleans clients
Why remote-first works with Sierra Experts
- 100% in-house supportThe people who answer your tickets are Sierra Experts employees, not a subcontractor somewhere else.
- People actually answer the phonesCall 412.722.0707. You get a person on our team, not a phone tree.
- 24/7 proactive monitoringYour servers, network and endpoints are covered by our 24/7 proactive monitoring.
- Fixing issues before they become emergenciesPatching, alerts and pre-season reviews catch problems while they’re still small.
- One accountable partnerHelpdesk, security, email, phones and backups from one company, with one number to call.
Other places we support
Pittsburgh & Western PA
Our headquarters in Robinson Township, with on-site support across the Pittsburgh area.
Oklahoma City & North Texas
Remote-first support for an established group of clients from Oklahoma City down I-35 to Dallas–Fort Worth.
Southern California
Remote-first support for an established group of clients across Southern California.
Nationwide remote IT
Remote helpdesk, monitoring and managed IT for businesses wherever they are.
Frequently asked questions
Do you have an office in New Orleans?
No. Our only office is our Pittsburgh headquarters. We support our New Orleans-area clients remotely, with the same in-house team.
How do you help with hurricane season?
We make sure backups are off-site and tested, set up Microsoft 365 and remote access so people can work away from the office, route phones to where people are, and review the plan with you before the season.
What if something needs hands-on work at our office?
Most issues never need it. When something does, we’ll talk through the options with you upfront, before you sign, so there are no surprises.
Are you in the same time zone?
New Orleans is on Central time, one hour behind Pittsburgh. Support is available 24/7 through our on-call engineers, so the time difference does not matter.
Talk to us about your New Orleans business
Tell us how many people and locations you have and what keeps you up at night in storm season. We’ll explain how we’d support you remotely.