Nationwide Remote IT Support
Helpdesk, 24/7 monitoring and managed IT from our in-house team, for customers in 38 states and 3 countries.
Managed IT and remote support, wherever your business is
Sierra Experts is headquartered in Pittsburgh and supports customers in 38 states and 3 countries. Outside the Pittsburgh area, our support is remote-first: the same in-house team, the same helpdesk and the same 24/7 monitoring, delivered over secure remote tools and a phone line that a person answers.
We also support clients internationally, including in Germany.
What remote-first support covers
Helpdesk
Call, email or open a ticket and reach our own helpdesk. We connect securely to the computer that’s having the problem and fix it with you. We provide 24/7 support through on-call engineers.
24/7 proactive monitoring
Servers, network devices, endpoints, websites and cloud services are monitored 24/7/365. See remote systems monitoring.
Security
Endpoint protection, MFA, email security and ThreatLocker application control, managed for every device on your team.
Microsoft 365 and email
Licensing, setup, migrations and day-to-day Microsoft 365 management, plus hosted Exchange. We’re a Microsoft CSP Direct Bill Partner.
Phones
Cloud VoIP that works the same in every office and on every cell phone.
Backup and recovery
Off-site and cloud backups with regular restore tests.
Where we have established client bases
Besides our home base in Pittsburgh, we have established groups of clients in three regions. Each has its own page explaining how we support businesses there.
Pittsburgh & Western PA
Our headquarters in Robinson Township, with on-site support across the Pittsburgh area.
New Orleans
Remote-first support for an established group of clients in the New Orleans area.
Oklahoma City & North Texas
Remote-first support for an established group of clients from Oklahoma City down I-35 to Dallas–Fort Worth.
Southern California
Remote-first support for an established group of clients across Southern California.
Multi-location companies
Many of our remote clients have offices in more than one state. We standardize devices, security and Microsoft 365 setups across every site, so a new office gets the same experience as the first one. See multi-location IT services.
Need physical infrastructure? Sierra Data Centers operates data centers in Downtown Pittsburgh and Metro Columbus, Ohio, for colocation, hosting and disaster recovery.
On-site visits are part of our service around Pittsburgh. For locations farther away, we’ll tell you upfront how any hands-on work would be handled, before you sign.
Why remote clients stay with us
- 100% in-house supportEvery ticket is handled by Sierra Experts employees in Pittsburgh. We don’t outsource support.
- People actually answer the phonesCall 412.722.0707. A person on our team picks up, from any state.
- 24/7 proactive monitoringYour systems are monitored 24/7, whatever your time zone.
- Fixing issues before they become emergenciesWe work the alerts and the patching before they become outages.
- One accountable partnerOne company for helpdesk, security, cloud, email, phones and backups, backed by our 99.99% SLA.
Frequently asked questions
Do you really support businesses outside Pennsylvania?
Yes. We support customers in 38 states and 3 countries, including clients in Germany.
Where is your team?
Our team is based at our headquarters at 2 Robinson Plaza, Suite 300, Pittsburgh, PA 15205. It’s our only office.
How does remote support work day to day?
You call or open a ticket, and our helpdesk connects securely to the affected device. Monitoring runs 24/7 in the background, so many problems are fixed before anyone calls. We provide 24/7 support through on-call engineers.
Do you offer on-site support outside Pittsburgh?
On-site support is part of our service around Pittsburgh. For other locations, we’ll be upfront about how any hands-on work would be handled before you sign.
Talk to us about remote IT support
Tell us where your people and offices are. We’ll explain how we’d support them and what it would cost.