Co-Managed IT Services
Keep your internal IT team. Add our helpdesk, 24x7 monitoring, security tools and senior engineers where you need them.
Support for the IT team you already have
Co-managed IT is a partnership between your internal IT staff and Sierra Experts. Your people keep the work they know best, such as on-site support, business applications and vendor relationships, and we add the coverage, tools and depth that are hard to build in-house.
It suits organizations with one IT person who cannot cover nights, vacations and every specialty, and larger teams that want help with security, projects or after-hours monitoring. Want to compare models? Read co-managed vs. fully managed IT.
A clear split of duties
Your team typically keeps
Day-to-day on-site support, line-of-business applications, user relationships and internal priorities.
We typically add
24x7 monitoring and alerting, patching, backup oversight, security tooling, helpdesk overflow and after-hours coverage.
We share
Projects, documentation and escalations, with agreed handoffs so nothing falls between teams.
We write the split down at the start and review it as your needs change.
Tools and expertise you can use
Monitoring and patching
Your servers, endpoints and network on our monitoring and patching platform, with alerts routed to the right team.
Security stack
Endpoint protection and ThreatLocker application allowlisting as a ThreatLocker Certified Partner, plus Microsoft 365 security.
Senior engineering
Engineers for networking, virtualization, Microsoft 365, VoIP and compliance projects when your team needs a second set of hands.
Helpdesk overflow
Our in-house helpdesk can take tickets after hours or during busy weeks, using your procedures.
How co-managed IT is priced
Co-managed agreements are a predictable monthly fee based on the users and devices covered and the services you choose, with larger projects quoted separately. You only pay for the pieces you need. We give you a written quote after a free IT assessment.
The people you will work with
Our engineers are Sierra Experts employees, and the team includes prior and current US Air Force enlisted members, some with applicable security clearances. Your internal staff talk to the same engineers each time, not a rotating call center.
Why IT teams choose Sierra Experts
- Since 2006Founded in Pittsburgh as Sierra w/o Wires and still locally run.
- Veteran-ownedSierra Experts is a veteran-owned business.
- 100% in-house supportThe people who answer your calls work for Sierra Experts.
- 24x7 support and monitoringOur team and our monitoring run around the clock.
- Experience beyond PittsburghWe support clients in 38 states and 3 countries.
Frequently asked questions
What is co-managed IT?
Co-managed IT is a shared model: your internal IT staff and an outside provider split responsibilities, so you get extra coverage, tools and expertise without replacing your team.
Will you replace our IT staff?
No. Co-managed IT is designed to support your team. Many organizations use it precisely so their IT person can focus on projects instead of after-hours alerts.
Can we move to fully managed later?
Yes. Some clients start co-managed and move to fully managed IT as they grow or when staff change. The same team supports you either way.
How do we get started?
Call 412.722.0707 or request a free IT assessment. We will meet your team, review your environment and propose a split of duties.
Talk to us about co-managed IT
Tell us how your IT team is set up and where you need help. We will propose a split of duties and a monthly scope that fits.
Talk to an engineer
Tell us what you are working on and a Sierra Experts engineer will get back to you. The first consultation is free.
- Call sales412.722.0707
- Pick a timeBook a meeting with Mark Sokolowski