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HARDWARE & SOFTWARE

Our experienced engineers will ensure we find the perfect solution for you and your business.

A web-based software solution to simplify your workflow.

Sierra Incident Manager

What is Sierra Incident Manager (SIM)?

Sierra Incident Manager (SIM) is a web-based software application that allows any organization to easily and securely track projects, customers, assets, and information with built in workflow automation to improve customer service while reducing support costs.

Who Can Benefit from SIM?

Sierra Incident Manager can increase productivity in IT teams, HR, retail, enterprises, and more. SIM was designed for any business that requires any or all of the following:

•  Internal knowledge archives

•  Time and materials billing

•  Accounting and purchasing functions

•  Scheduled work order/incident/trouble tickets

•  Customer or internal facing reporting

Hardware & Software Solutions | Software Solutions | Hardware Provider | technology support | Pittsburgh IT Company | Pittsburgh Data Center

Check out our FAQ page for additional
information on our hardware and software.

If your question isn’t listed there, feel free to email or call us at 412.722.0707

At Sierra, we offer some of the most aggressive pricing of any reseller in the IT industry.

Hardware, Software & Licensing

Sierra offers a large selection of hardware and software. We also offer many items that are not listed here. If you’re interested in items that aren’t listed, please contact us.

Hardware

Networking & Voice

Security

Software & Licensing

Backup, Cloud & Hosting

Virtualization: alongside Proxmox and Microsoft Hyper-V, we support and manage VMware vSphere environments, and Citrix XenServer as well (support and management only; we don’t resell their licenses). More on Proxmox & Hyper-V

Need a quote, or something not listed? Call 412.722.0707 or send us a request.

Request a Quote

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Tell us what you are working on and a Sierra Experts engineer will get back to you. The first consultation is free.