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Is Your IT Moving at Sloth Speed?

Cartoon illustration of a sloth in a hard hat lounging in a hammock between server racks, giving a thumbs up next to a red OFF switch

Sloths are wonderful animals. They are also a pretty good picture of what slow IT feels like from your side of the help desk: calm, comfortable, and in no hurry to do anything about your problem.

If a few of these sound familiar, your IT might be moving at sloth speed.

5 Signs Your IT Is Moving at Sloth Speed

  1. Tickets go in and nothing comes out. You send a request, get an automated reply, and then hear nothing. You follow up. Still nothing.
  2. Every fix is “turn it off and back on.” Rebooting has its place. When it’s the answer to every problem, nobody is looking at why things keep breaking.
  3. Your staff finds the problems first. If your team is always the first to notice that email is down, nobody is watching your systems.
  4. After hours means out of luck. A server doesn’t care that it’s Saturday night. If your support stops when the office closes, so does your business.
  5. The same issue keeps coming back. The printer, the VPN, the Wi-Fi that drops every Monday. Slow IT patches the symptom and moves on, so it all comes back.
Cartoon illustration of a sleepy sloth in a hard hat hanging from a server rack and slowly reaching for a big red OFF switch
Illustration. Not one of our engineers.

What Responsive IT Looks Like

Responsive IT isn’t about being frantic. It’s about someone owning the problem until it’s fixed.

  • A real person picks up. You can reach someone, and you know who is handling your issue.
  • Monitoring that doesn’t sleep. Your systems are watched around the clock, so problems can be caught before your team trips over them.
  • Root causes get fixed. When something breaks twice, the goal is making sure it doesn’t break a third time.
  • Support when you need it. Problems don’t keep office hours, so support shouldn’t either.
  • Plain answers. You hear what happened, what was done and what comes next, without the jargon.

How We Do It

Sierra Experts has been doing IT this way since 2006. We’re veteran-owned and based in Pittsburgh, we support clients in 38 states and 3 countries, and our support runs 24/7.

We like sloths. We just don’t let them run anyone’s network.

Ready to Wake Up Your IT?

If your IT has been hanging around a little too long, talk with Sierra Experts or call 412.722.0707.

On Key

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