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September 16, 2020

Tier 2 Server Operations Engineer

Sierra Experts

Sierra Experts (www.SierraExperts.com), a provider of Remote Systems Management, Remote Monitoring, Data Center Hosting, Telephony and Application Development services is seeking an aggressive, career-focused individual to join our expanding team for the position of Server Operations – Tier II. This individual is responsible for the systems support as it pertains to the current client base of the company. This position must support active clients and work with future clients by developing a thorough understanding of their business needs as they relate to their Technology needs. This opportunity is ideal for individuals that excel at systems support with the goal of professional growth and broadening skillsets.


  1. Responsibilities:
  • Script development to automate processes and monitor system performance
  • Hardware / OS performance analysis and tuning, enhancements and corrective actions
  • Planning of infrastructure changes and improvements
  • Documentation of implementation processes and procedures
  • Helping to manage multiple colocation facilities and customer environments
  • Staying up-to-date with competing technologies
  • After-hours and on-call responsibilities as required or defined
  • Minimal travel and some weekend work will be required


  1. Knowledge, Skills and Experience Requirements:
  • 2-6 years of Server Operations experience
  • Experience with designing, implementing, configuring, administering, and troubleshooting mission-critical, 24x7x365, medium to large-scale environments
  • Demonstrated level of success in the development of client relationships
  • Enjoy working with clients and external audiences
  • Strong organizational, presentation, and client service skills
  • Interpersonal skills: such as telephony skills, communication skills, active listening and client-care
  • Skill in preparing written communications and materials
  • VMWare or HyperV experience
  • Ability to multi-task and adapt to changes quickly
  • Familiarity with Office365 and applicable migrations
  • Self-motivated with the ability to work in a fast moving environment
  • Typing skills to ensure quick and accurate data entry
  • Experience with Windows or Linux system administration in an Internet facing, high volume, high growth environment. This would include installation, configuration, hardening, patching, tuning, and monitoring of systems 
  • Familiarity with monitoring tools such as SolarWinds or Microsoft Systems Center is a plus


  1. Compensation and Benefits:
  • Competitive salary based on experience and qualifications
  • Lucrative commission/bonus structure based on performance
  • Health, Vision and Dental Benefits
  • PTO, paid holidays
  • Excellent opportunity for advancement


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