Location: Pittsburgh, PA (Robinson Township office)

Reports to: Director of Sales

Job Overview

Sierra Experts is seeking a technical, driven Sales Account Executive to join our expanding Sales team. This role owns the full sales lifecycle for assigned accounts in our current client base: deepen relationships, understand each client’s business and IT needs, and grow revenue by recommending the right products and services. It is a strong fit for someone with an IT technical support background who wants to move into sales, prospecting, and relationship building with clear paths for financial and professional growth. A technical background is required.

At Sierra Experts, we do IT differently. We are a Managed Service Provider delivering remote systems management and monitoring, cybersecurity, cloud and data center services, telecom, and custom application development. This full-time role offers solid benefits, a strong culture, and a team that invests in professional growth.

The people who succeed here combine a technical foundation with curiosity about the client’s business and comfort building long-term relationships.

Responsibilities

Achieve sales and revenue targets on assigned and existing accounts.
Work with active clients to understand their needs and translate those needs into solutions that fit.
Cross-sell and up-sell services and solutions to existing accounts.
Qualify new sales opportunities within the current client base.
Respond promptly to client requests for service and product details.
Clearly communicate features and benefits of solutions and manage expectations through the account lifecycle.
Manage service proposals, contracts, lease agreements, and service level agreements.
Maintain in-depth knowledge of Sierra’s service offerings.
Build and keep strong client rapport and deliver excellent service.
Track activities and opportunities in the CRM/PSA tool and follow company sales policies and procedures.
Establish and maintain productive relationships with coworkers, clients, and vendors.

Knowledge, Skills, and Experience

2–4 years of IT-related work or a solid technical skill set is required.
Familiarity with IT equipment and common infrastructure is required.
2–4 years in Help Desk, IT Technical Support, Support Engineer, or a similar role is preferred.
Understanding of IT sales activities is preferred.
Familiarity with business applications and common development platforms (including SQL and ASP.NET) is a plus.
Baseline understanding of virtualization technologies is preferred.
Account management and lead/opportunity tracking experience is preferred.
Server or network operations experience is preferred.
Proven success building relationships and delivering strong customer service.
Comfort working with clients and external audiences.
Strong organizational, presentation, and client-service skills.
Strong phone and interpersonal communication skills, including active listening and client care.
Skilled at writing clear client-facing communications and materials.
Able to multi-task and adapt quickly.
U.S. citizenship required.
Must work on-site in Robinson Township.

Compensation and Benefits

Competitive salary based on experience and qualifications
Performance-based commission and bonus
Health, vision, and dental benefits
PTO and paid holidays
Strong opportunity for advancement

How to apply

Send your resume and a brief note on why you’re a fit to Jobs@SierraExperts.com. U.S. work authorization is required. Sierra Experts is an equal opportunity employer.