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From Steel City to Smart City
August 2, 2018

From Steel City to Smart City

The city of Pittsburgh has undergone many transformations throughout its history. From being a steel industry titan to becoming a cultural center for food and the arts, Pittsburgh has always managed to successfully reinvent itself by remaining relevant in modern culture. Now, it seems another transformation has already begun. Over the last few years, Pittsburgh […]

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Friday the 13th Flashback: Jerusalem
July 13, 2018

Friday the 13th Flashback: Jerusalem

It’s Friday the 13th and most people think of today as a day full of silly superstitions, but for computer users in the 1980’s and 90’s, Friday the 13th was a day to truly be afraid. The Beast Itself In 1987, a virus called “Friday the 13th” (aka Jerusalem) was created to activate and reactivate […]

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Incident Management: What Is It & Why Does It Matter?
May 23, 2018

Incident Management: What Is It & Why Does It Matter?

Incident Management is the process of thoroughly recording an event to quicken the problem-solving time in future instances of that event, ensure customer satisfaction, and to overall increase productivity. In most cases, such as ours, Incident Management is used in Information Technology environment to get, and keep, a handle on IT service management problems. However, […]

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