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Sierra’s Techie Christmas Wishlist
December 7, 2018

Sierra’s Techie Christmas Wishlist

Here at Sierra Experts, we’re constantly surrounded by and involved in all things tech. It’s what we’re built on! So, with that in mind, we decided to ask our team: If you could have any tech gift this Christmas, what would it be? And here’s what they said…   Trent DevOps Lead Logitech K800 Illuminated […]

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From Steel City to Smart City
August 2, 2018

From Steel City to Smart City

The city of Pittsburgh has undergone many transformations throughout its history. From being a steel industry titan to becoming a cultural center for food and the arts, Pittsburgh has always managed to successfully reinvent itself by remaining relevant in modern culture. Now, it seems another transformation has already begun. Over the last few years, Pittsburgh […]

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Incident Management: What Is It & Why Does It Matter?
May 23, 2018

Incident Management: What Is It & Why Does It Matter?

Incident Management is the process of thoroughly recording an event to quicken the problem-solving time in future instances of that event, ensure customer satisfaction, and to overall increase productivity. In most cases, such as ours, Incident Management is used in Information Technology environment to get, and keep, a handle on IT service management problems. However, […]

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