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From Steel City to Smart City
August 2, 2018

From Steel City to Smart City

The city of Pittsburgh has undergone many transformations throughout its history. From being a steel industry titan to becoming a cultural center for food and the arts, Pittsburgh has always managed to successfully reinvent itself by remaining relevant in modern culture. Now, it seems another transformation has already begun. Over the last few years, Pittsburgh […]

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June Employee Spotlight: Becca Hays
June 19, 2018

June Employee Spotlight: Becca Hays

The role of Project Manager is vital to the ongoing success of any business or organization, and at Sierra Experts this is no exception. From handling customer inquiries to making sure new projects are being completed in an accurate and timely manner, the person in this role helps to keep the business running smoothly. Our […]

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Incident Management: What Is It & Why Does It Matter?
May 23, 2018

Incident Management: What Is It & Why Does It Matter?

Incident Management is the process of thoroughly recording an event to quicken the problem-solving time in future instances of that event, ensure customer satisfaction, and to overall increase productivity. In most cases, such as ours, Incident Management is used in Information Technology environment to get, and keep, a handle on IT service management problems. However, […]

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