Submit Ticket Remote Support Contact Us

We do IT differently.

Call 866.707.5869 for more information.

Bruce Freshwater

Bruce Freshwater

Bruce Freshwater, CEO/CTO, founded Sierra and, while still running the organization as its Chief Executive, also guides its technical services and the evolution of its internal infrastructure.

Bruce has been responsible for management of client network infrastructure for organizations ranging in size from SOHOs to large Enterprises. Bruce also oversees all of Sierra’s daily operations, both in-house and at its Downtown Pittsburgh Data Center. Since Sierra’s inception, the organization has seen substantial annual growth. Sierra has expanded its Data Center hosting services through its sister organization, Sierra Data Centers, where Mr. Freshwater serves as the Chief Technology Officer.

Prior to his current role, Mr. Freshwater was the CEO and Founder of Innovations in Technology (InnovationsTech), functioning in similar roles to those that he holds at Sierra. Mr. Freshwater was responsible for InnovationsTech’s business model, expanding the organization’s coverage across 20 states and continually increasing the organizations revenue and profitability. Mr. Freshwater divested of the Innovations Tech in 2006.
Mr. Freshwater has served in Information Technology and electrical/digital engineering roles since 1992, where he started his career in engineering as a Precision Measurement Equipment Laboratory Journeyman in the United States Air Force. While on active duty, Mr. Freshwater specialized in laboratory electrical measurement, calibration supporting Type A/Depot engineering, and metrology.

Mr. Freshwater continued to expand his knowledge and skillset following his tour with the Air Force by moving to Woodgroup Gas Turbines in Anchorage, Alaska to work with Alyeska Pipeline as a Calibration, Digital Control, and Computer Engineering specialist. Mr. Freshwater returned to Pittsburgh to be closer to his family and joined the Air Force Reserves as a Computer Systems Operations Journeyman. Mr. Freshwater was also an instructor, teaching of Microsoft Certified System Engineer courses and CompTIA A+ and Network+ courses at multiple area universities.

Mr. Freshwater received extensive training from the Community College of the Air Force and from the University of Anchorage Alaska. He has also received extensive technical instruction from organizations such as Microsoft and Cisco.

Bruce and his beautiful wife Stacy reside in North Fayette. The couple began dating and married shortly thereafter. Sierra, Mr. Freshwater’s oldest child, is the foundation for the company name. Together, the Freshwater’s have 4 beautiful children. The family is very active in the community and proud to call Pittsburgh home.

Stacy Freshwater

Stacy Freshwater
CFO/HR Director

Stacy Freshwater has served as the CFO/HR Director at Sierra w/o Wires, Inc. since 2007. In her current role, she administrates all necessary items regarding new hires, payroll, expenses, health insurance, and paid-time off for employees. She also monitors every aspect of the finances and accounting, including accounts payable, accounts receivable and relationships with Sierra distributors.

Prior to her role at Sierra, she held many roles at MARC USA from 1999-2007. During her tenure at MARC USA, as a Desktop and Collaboration Systems Manager, she managed all PC systems, including standardizations for all desktop users, administration of all collaboration systems, coordination of Emergency Response for Desktop Systems and Extensive Terminal Services utilization. Furthermore, in this role she provided Tier II/III Help Desk support for all corporate applications. In her role as a Help Desk Supervisor/Administrator, she planned the migration to Active Directory from Windows NT, produced and implemented trainings for Microsoft Office and the New Hire Orientation Program at MARC USA.

Stacy Freshwater received her B.S.B.A from Robert Morris College, Moon Township, Pennsylvania in 1999. Stacy has been a CFO of the Year finalist in 2015, 2014, and 2012.

Stacy Freshwater currently resides in the Pittsburgh area with her husband, Bruce Freshwater, and four children, Sierra, Tanner, Spencer and Skylar.

josh knox

Joshua Knox
NOC Manager / Service Delivery

Josh Knox is the manager of the Support team at Sierra Experts. He oversees all Support projects and assists in customer relations. His customer support extends to his role in assisting in the Service Delivery department as well.

Aaron Brown

Aaron Brown
Application Development and Development Operations Manager

Aaron Brown is the manager of Sierra Experts’ Application Development and Development Operations teams. Aaron oversees everything from vast custom software projects to network appliance configurations.

Aaron handles requirements gathering and project specification, and works closely with our development engineers and graphic design team to deliver flexible, robust, and aesthetically pleasing software and appliance solutions.
Before being promoted to his current role, Aaron was an application engineer at Sierra. Prior to joining the Sierra Experts team, he worked at Aethon for several years as a software engineer.

Aaron attained an Advanced Technical Certificate in Electronics Technology, from the Crawford Area Vocational Technical School, and later an Associates in Science from the Pittsburgh Technical Institute.

Outside of work, Aaron enjoys gaming, tinkering, camping, and fishing.

savannah headshot 2

Savannah Guidi
Marketing & Creative Lead

Savannah leads all of the internal marketing and creative initiatives at Sierra Experts. Savannah’s role includes creating, implementing, and managing the Sierra brand. Savannah handles the graphic design on our websites, social media platforms, and through email marketing. In addition, she is the lead on all customer graphic and web design projects. Depending on the task at hand, she can be seen working closely with the development and sales teams. In her marketing role, Savannah uses her design background to help engage prospects, drive sales, and raise brand awareness.

Savannah attended Robert Morris University for a year where she completed coursework in Media Arts. Later, she received her Associates Degree in Graphic Design from Pittsburgh Technical College, which was then known as Pittsburgh Technical Institute. She was the last class to graduate from PTI before their re-branding!

When she’s not working, Savannah enjoys spending time with her friends, family, and fiancé, Jake; working out at OrangeTheory; traveling; playing with her cats; drinking wine; and taking on freelance graphic design jobs.