Gregory Crout is Sierra’s Service Delivery Manager, and the heart of Sierra’s customer satisfaction assurance. Greg identifies possible customer concerns and works quickly to find a resolution. Essentially, he ensures that potential issues never come to fruition, to give our customers the best possible experience.
Before joining the team at Sierra, Greg worked at companies such as Progressive Insurance, Deloitte, The Kraft Heinz Company, BNY Mellon, and JPMorgan Chase, performing the roles of Telecommunications Operations Specialist, Systems Analyst, and Senior Auditor.
Greg studied at Ohio University, where he attained his Bachelors of Science in Communication Systems Management.
Outside of work, Greg enjoys spending time with his wife and children. He also spends time reading about a variety of topics, like psychology, and technical nonfiction. Greg is a member of ISACA, an independent, nonprofit, global association engaging in the development, adoption, and use of globally accepted, industry-leading knowledge and practices for information systems.