OUR MISSION

Sierra strives to improve customer satisfaction, retention, and growth through managed IT solutions.

At Sierra Experts we utilize our vast experience as an IT managed services provider, advanced engineering and development teams, and customized tools to provide managed IT solutions. Additionally, we strive to continually improve customer satisfaction, retention, and growth. At the core of our business is a philosophy that technology exists solely for the purpose of making our work, our play, and our lives better. In fact, Sierra Experts believes that technology should never be a burden or a roadblock and we are guided by an unending passion for a simplified user experience. We are dedicated to creating innovative IT products and services that automate, streamline, and standardize IT operations ─ allowing customers to focus on delivering their products and services.

WHO WE ARE

Sierra Experts, headquartered in Pittsburgh, PA, is a managed IT solutions and support provider. Our specialization includes remote monitoring and management of computer systems, cloud/virtual systems hosting, VoIP/SIP PBX trunks and solutions, colocation, digital marketing services, graphic and web design, custom software development, hardware and software reselling, and more.

As a veteran-owned and proudly Pittsburgh company, we take pride in not outsourcing our Managed Service Provider (MSP) services. For that reason, we ensure all aspects are handled internally for effective communication and personalized IT service and support from a trusted team. Our dedicated team of experts serves customers in 38 states and 3 countries. Our sister company, Sierra Data Centers, runs The Pittsburgh Technology Bunker, a SOC 1 Type II audited data center in Downtown Pittsburgh.

At Sierra Experts, we distinguish ourselves by delivering services in a straightforward, practical manner, consistently enhancing customer satisfaction, retention, and growth.

MEET OUR LEADERSHIP TEAM

Bruce Freshwater

CEO/CTO

Stacy Freshwater

CFO

Josh Knox

NOC Manager/COO

Mark Sokolowski

VP of Sales

The Sierra Experts team, most in matching Sierra Experts shirts, gathered in front of the company banner at the office

OUR TEAM

The people who answer the phone

Sierra Experts started as Sierra w/o Wires on June 3, 2006, and we’re still Pittsburgh-based and veteran-owned, with 100% in-house support.

When you call, people actually answer the phone, and the same team behind our 24/7 proactive monitoring is your one accountable partner.

Join our team

OUR AWARDS

2026

2026 Top Managed Service Provider, Channel Futures MSP 501

2025

2025 Managed Service Provider 500 List – Pioneer Category, The Channel Company & CRN

2024

2024 Managed Service Provider 500 List – Pioneer Category, The Channel Company & CRN 2024 Top Managed Service Provider, Channel Futures MSP 501

2023

2023 Fast 50, Pittsburgh Business Times

2022

2022 Pittsburgh Vetrepreneur of the Year®

2021

2021 Top IT Services Company in Pennsylvania, Clutch

2020

2020 Top B2B Companies in Pennsylvania, Clutch 2020 Largest Technology Consultants, Pittsburgh Business Times 2020 Largest Cyber Security Firms, Pittsburgh Business Times 2020 Largest Veteran Owned Businesses, Pittsburgh Business Times

2019

2019 Largest Technology Consultants, Pittsburgh Business Times 2019 Managed Service Provider 500 List – Security 100, The Channel Company & CRN 2019 Largest Pittsburgh-area Cybersecurity Firms, Pittsburgh Business Times

INDUSTRIES WE SERVE

Sierra Experts' Managed IT Solutions & Your Industry.

Serving a diverse range of industries.

Manufacturing

Plants run on ERP, production and shipping systems that can't go down. We monitor those systems 24/7, secure the plant and office networks, support the people who use them, and keep your IT costs predictable.

Healthcare

We help healthcare providers run secure, backed-up, monitored systems, so staff spend their time on patients, not computers. Our virtualization, data storage and backup services help you meet HIPAA requirements.

Education

Pencil and paper are giving way to online learning tools, eBooks and interactive lessons. We help schools set those tools up, keep the network reliable, and protect students and staff from cyber threats and inappropriate content. We also offer E-Rate eligible services and support.

Financial

Financial firms need secure record keeping, and many run with a small IT team and aging equipment. We work alongside your in-house IT staff, or act as your IT department, and take on the projects and day-to-day work they don't have time for.

Law & Legal

Law firms hold confidential client files. We support firms in the cloud, on-premise or a mix of both, with regular backups, and supply the hardware, software and support a practice needs.

Government

We're a COSTARS member and support government organizations and contractors with IT services built around their security requirements, including moves to Microsoft 365 GCC and GCC High.