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What is VoIP and How it Differs From Traditional Phone Services
January 22, 2024

What is VoIP and How it Differs From Traditional Phone Services

Effective communication serves as the lifeblood of any thriving business, fostering internal collaboration and establishing vital connections with customers.  Therefore, having a phone solution that provides you with the secure and available communication tools you need to run your business is paramount. Voice over Internet Protocol (VoIP), or as some call it, Voice over IP, is the modern communication technology that allows you to make phone calls using an internet connection instead of a traditional phone line. 

Unlike traditional phone services that rely on copper telephone networks, Voice over Internet Protocol enables voice communication over the Internet. It converts audio signals into digital data packets and transmits them into clear communications over the Internet. Transitioning from a traditional phone system to VoIP allows for many advantages. Not only is it a more cost-effective solution, it boasts a streamlined setup and provides more features compared to traditional phone services.  

Advantages of VoIP Over Traditional Phone Services

Cost Efficiency:

Traditional phone services often come with hefty bills, especially for long-distance or international calls. Since VoIP leverages the Internet, it can significantly reduce costs associated with traditional phone lines. Adding additional call features such as multiple lines, call queuing, conferencing, and more to traditional phone services can add high fees to your monthly bills. With VoIP, you get these added benefits and more at no additional cost.


Unlike traditional phone services, scaling new lines with VoIP is a breeze. Traditional systems require on-site visits from technicians to add new lines, incurring both time and cost. Easily add a new line with a few quick clicks. As your business grows, you need the ability for unparalleled scalability. Without the need for complex installations or hardware upgrades, VoIP is the premier leader in phone scalability.

Rich Features and Integrations:

A massive benefit of utilizing VoIP is the features it comes with, including voicemail-to-email, call forwarding, auto attendants, call recording, call queues, and more. You can also integrate with other technologies to enhance productivity. One example would be to integrate your VoIP system with your CRM so you can track communication between your customers and prospects to streamline the sales process. Not to mention that VoIP offers HD voice quality, providing an enhanced communication experience over traditional phone lines.


One of the standout features of Voice over Internet Protocol is its flexibility. This becomes incredibly important for remote, hybrid, and disparate teams. Team members can make and receive calls from anywhere with an Internet connection. Allowing your team to work efficiently, whether they are in the office, at home, or on the road.

Key Differences of VoIP over Traditional Phone Services

Infrastructure: Traditional phone services use dedicated copper telephone networks, while VoIP relies on existing internet infrastructure.
Cost: VoIP is more cost-effective due to lower infrastructure and call costs. Sierra Experts customers see up to 40% savings when switching to VoIP.
Scalability: VoIP systems are highly scalable, allowing businesses to adjust needs in a breeze.
Flexibility: With VoIP, users can make and receive phone calls from anywhere with an Internet connection. This allows dispersed teams and those working remotely to do their jobs effectively.
Features: VoIP offers features not otherwise available via traditional phone services.
Quality: VoIP provides HD voice quality, enhancing the call experience.

Traditional phone systems utilize expensive equipment and dedicated phone lines. Each caller requires a dedicated line, resulting in a higher monthly bill. It can be hard to scale services with a traditional system, as phone lines must be purchased in higher increments. Voice over Internet Protocol is the modern way for businesses to communicate. Offering a cost-effective, scalable, and feature-rich communication alternative to traditional phone service. In our ever-evolving technology world, VoIP stands out as a leader in voice communication.

Sierra Experts is your trusted partner, delivering reliable and inexpensive phone solutions to serve businesses of all sizes. Let our experienced experts guide you through the best phone solutions for your business.


Did you know? Sierra Experts also provides Data Center and Hosting Services. Learn more about our data center facilities and services here