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What is Microsoft Dynamics?
March 6, 2023

What is Microsoft Dynamics?

Imagine having the capability to combine components of customer relationship management (CRM) and enterprise resource planning (ERP), along with productivity applications and artificial intelligence tools. This service is called Microsoft Dynamics 365 and is offered here at Sierra Experts. Dynamics 365 aligns with Sierra Experts’ approach to streamlined solutions that make our customers’ lives easier!

The Dynamics 365 suite is available in two editions, Business and Enterprise. Each edition includes specific features and applications. Both editions include the following standard applications and features: customer insights, customer service, field service, finance/operations, marketing, project service automation, retail, sales, and talent. These productivity applications permit users to access a connected view of data intelligence on customer records, behaviors, transaction, order information, and much more. Furthermore, for companies that rely heavily on Office 365, Dynamics 365 has a tight integration that will permit users to access important information in all spaces.

Most importantly, Dynamics 365 is simple to use and deploy. With the capabilities of being used in a cloud or hybrid cloud environment, this software is simple to manage based on your industry and business needs. Dynamics 365 can easily scale up or down depending on your business’ size, budget, and workload as well. This software will provide you with a seamless, simple, and efficient experience that will help take your business to the next level.

Want to learn more about Microsoft Dynamics 365? Ready to get started? Call Sierra Experts today and discover what this can do for your business!



Kmicro. “What are the benefits of Microsoft Dynamics 365?” Kmicro.com, June 27, 2019, https://kmicro.com/benefits-of-microsoft-dynamics-365/.

Microsoft. “Dynamics 365.” Microsoft.com, 2023, https://dynamics.microsoft.com/en-us/what-is-dynamics365/.

Scardina, Jesse. “Microsoft Dynamics 365.” TechTarget.com, 2023, https://www.techtarget.com/searchcustomerexperience/definition/Microsoft-Dynamics-365.