Providing an affordable solution for call flow management.
Why Pick Sierra Call Center Manager?
Does your company utilize hot-desking? Sierra Call Center Manager helps your team become more efficient and organized.
If your team works from different locations, a web-based solution is a must. Employees can login with any device, anywhere. Eliminate the need to download software, along with any messy compatibility troubles.
Avoid complications involved with segmented teams. Team members can be associated with one or more categories, and only receive calls within those categories. Members can join or leave one or multiple queues easily to take their breaks or change roles on the fly.
Management has full access to see statistics, like which agents are part of a team, who is taking calls, how long the calls last, and more.