A web-based solution to simplify your workflow.
What is Sierra Incident Manager (SIM)?
Sierra Incident Manager (SIM) is a web-based application that allows any organization to easily and securely track projects, customers, assets, and information with built in workflow automation to improve customer service while reducing support costs.
Who Can Benefit from SIM?
Sierra Incident Manager can increase productivity in IT teams, HR, retail, enterprises, and more. SIM was designed for any business that requires any or all of the following:
- Internal knowledge archives
- Time and materials billing
- Accounting and purchasing functions
- Scheduled work order/incident/trouble tickets
- Customer or internal facing reporting
Why Pick Sierra Incident Manager?
Ease of Use
SIM is designed to be intuitive and easy to start using. It can be accessed through any device with an Internet connection, meaning no frustrating installation process. With SIM’s clean interface and simple navigation, your team will be able to hit the ground running.
Compre-
hensive Service
Comprehensive Service
With SIM, your team can easily track projects, assets, productivity, and labor hours, all with full search and reporting capabilities. Manage user and customer access, store contact information, aid in invoicing, and manage quotes.Expert Support
At Sierra, we trust SIM for our own internal use. We are constantly improving SIM and adding great new features. Sierra offers our customers the same expert support our employees rely on, 24/7/365.
Affordable Solution
Sierra offers SIM at a price that is affordable for any business. Flexible packages are available to accommodate organizations of any size, from 5 licensed users to over 100,000 or more. We are in a class of our own regarding quality and price.
More Information
Please see our FAQ page for additional information about Sierra Incident Manager, or visit www.SierraIncidentManager.com.
If your question isn’t listed there, feel free to email or call us at 412-722-0707
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