Sierra Incident Manager (SIM) is a web-based application that allows any organization to easily and securely track projects, customers, assets, and information with built in workflow automation to improve customer service while reducing support costs.
Sierra Incident Manager can increase productivity in IT teams, HR, retail, enterprises, and more. SIM was designed for any business that requires any or all of the following:
- Internal knowledge archives
- Time and materials billing
- Accounting and purchasing functions
- Scheduled work order/incident/trouble tickets
- Customer or internal facing reporting