Sierra Experts is seeking an enthusiastic, self-motivated Tier 1 Support Engineer to be a core member of our operations team.

We require a dedicated problem solver who can multi-task and prioritize tasks in a fast-paced and demanding environment. The position will work closely with other Operations Engineers and developers to help support small, medium and large-scale clients. This is a full-time position with excellence growth potential.

Responsibilities:

The job responsibilities include but are not limited to the following (in no special order):

• The Tier 1 Support Engineer will work with customers to identify support issues.

• The Tier 1 Support Engineer will fully document customer issues

• The Tier 1 Support Engineer will address customer issues and will utilize internal documentation as a guideline where applicable

• The Tier 1 Support Engineer will document all work performed

• The Tier 1 Support Engineer will document technical processes as required

• The Tier 1 Support Engineer will document system configuration information as required

• The Tier 1 Support Engineer will perform on-site assistance as required

• The Tier 1 Support Engineer will monitor system events and alerts as required

• The Tier 1 Support Engineer will perform other tasks as may be required

Required Soft Skills (Personal Attributes):

• Must be high motivated

• Thinks critically

• Must be able to apply critical thinking with respect to all work performed

• Excellant communicator

• Must posses strong communication skills, both written and oral

• Detail-oriented

• Must be able to handle very detailed job requirements as required

• Very strong understanding of basic IT support concepts

• Must have a very strong understanding of fundamental IT concepts in the areas of desktops, servers, and networking

• Manages time effectively

• Must be able to manage own schedule and workflow efficiently in order to meet all assigned objectives

• Learns fast

• Must be a fast learner with respect to quickly picking up newly assigned duties

• Learns unfamiliar concepts

• Must be willing and able to learn about unfamiliar technical and procedural concepts

Required Technical Skills:

• Must be able to operate, configure and troubleshoot the following systems:

• Windows-based workstations

• Microsoft Exchange and other mail clients

• Active directory implementations

• Problem and resolution writing

• Must be able to quickly and easily communicate technical concepts in writing

• Microsoft Office

• Must be proficient with standard MS Office applications

• Technical task documentation

• Must be able to review and interpret very technical work notes

Qualifications:

• Associates degree or equivalent experience is required

• Must have some level of education or experience in Information Systems Support, Information Systems Engineering or related disciplines

• Experience with data store architecture (schema design, data constraints, integrity, stored procedures, query optimization, etc.)

Compensation and Benefits:

• Competitive salary based on experience and qualifications

• Health, Vision and Dental Benefits

• PTO, paid holidays

• Excellent opportunity for advancement

US citizenship required.

Local candidates only.

Please include all work and education history when applying.